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Solomon Valley Veterinary Hospital is seeking applicants for a front desk receptionist. This position is responsible for providing quality client services within the clinic. SVVH is looking for a warm, friendly face to be welcoming to our clients as they are the first point of contact to the public. This position is Monday-Friday 7:45 AM-5:30 PM plus rotating Saturdays 7:45 AM-12:00 PM.  

Customer Service: Provide friendly, professional, and efficient customer service to SVVH clients, visitors, and guests. Admit patients for care in the clinic. Requires a basic knowledge of animal species and breeds, basic knowledge of medical terminology and health problems, accurate typing and data-entry skills, and an outstanding customer service approach (all of which can be taught on the job if needed). Check out clients needing to pay their bill by cash, check, or credit card. All duties require clear communication with clients and in-house medical teams, gathering accurate information and entering all pertinent information into the clinic’s information system.

Telephone: Act as a telephone receptionist for calls into the clinic by answering multi-line telephone system and meeting the caller’s needs. Flexibility is needed each time to make quick judgments of the patron’s needs as well as clinician schedules. Sound decision-making skills are paramount to maintaining quality performance in this area.

Scheduling: Schedule appointments for the appropriate service at SVVH. Understand the differences in scheduling for each different service. Be able to assist clients in determining which service to schedule and help answer basic questions. In addition to scheduling, you will assist clients with forward booking appointments, re-scheduling, cancellations, and coordinating multiple same day appointments between multiple services. 

Communication: Understand and quickly become efficient in the various forms of communication throughout the clinic. Be able to clearly and efficiently communicate with clients and staff through all forms of electronic communication or verbally.

Other responsibilities: Accurately and efficiently enter, maintain, and access client and patient information within the hospital information system.

Preferred qualifications:

• Good public relations skills to include the ability to communicate professionally 
• One year of experience in clerical and administrative support work 
• Customer service, basic computer skills, and being able to multi-task 
• High school diploma
• Training in general office practice 
• Experience in over-the-counter communication with related ability to handle money and processing credit cards 
• Use skills to efficiently coordinate calls on a multi-line telephone system 
• Apply skills of a service-oriented nature to the public in order to promote harmonious working relationships and excellent veterinary care for patients

Solomon Valley Veterinary Hospital is seeking applicants for a veterinary assistant. This position exists to provide quality animal care to patients and assist in day-to-day operations of the clinic. This is a full-time position (Monday-Friday 8:00 AM-5:30 PM plus rotating Saturdays 8:00 AM-12:00 PM). 

Duties will include all aspects of patient care including: patient restraint for appointments, treatment administration under attending veterinarian, record keeping, maintenance of the cleanliness of the clinic, and assisting in large animal herd work/ appointments.  

• Customer Service: Provide friendly, professional, and efficient customer service to SVVH clients, visitors, and guests. Admit patients for care in the clinic. Requires a thorough knowledge of animal species and breeds, basic knowledge of medical terminology and health problems, accurate typing and data-entry skills, and an outstanding customer service approach. Check out clients needing to pay their bill by cash, check, or credit card. All duties require clear communication with clients and in-house medical teams, gathering accurate information and entering all pertinent information into the clinic’s information system. 
• Communication: Understand and quickly become efficient in the various forms of communication throughout the clinic. Be able to clearly and efficiently communicate with clients and staff through all forms of electronic communication or verbally. 
• Prepare rooms for procedures, vaccine appointments, and surgeries  
• Assist veterinarians with appointments, vaccines, surgeries, etc. 
• Other responsibilities: Accurately and efficiently enter, maintain, and access client and patient information within the hospital information system. 

Preferred qualifications:

• High school diploma or equivalent 
• Experience with companion animals  
• Experience with large animals (cattle and horses) 
• Ability to communicate orally with professional and subordinate personnel 
• Ability to fill medication prescriptions and products 
• Ability to multi-task and follow directions 
• Ability to effectively and efficiently handle cattle